Refund policy
Shipping & Returns
At ANASAA, every detail matters — from design and craftsmanship to how your pieces arrive at your doorstep. We are committed to delivering a refined, seamless experience with care and intention.
Shipping Information
Shipping Coverage
At this time, ANASAA ships exclusively within Malaysia.
By focusing on local delivery, we ensure a consistently high standard of service, handling, and reliability for every order.
We look forward to extending our reach internationally in the future.
Courier Partner
All orders are delivered via J&T Express Malaysia, selected for its nationwide coverage and dependable service.
Shipping Rates
Region Standard Shipping Fee
Peninsular Malaysia RM 10.00
Sabah & Sarawak RM 20.00
Complimentary Shipping
Enjoy complimentary standard shipping when you purchase any ANASAA Top and Bottom together in a single order.
A curated pairing, thoughtfully rewarded.
Order Processing
Orders are prepared and dispatched within 1–2 working days after payment confirmation
Orders placed on weekends or public holidays will be processed on the next business day
Estimated Delivery Time
Location Delivery Time
Peninsular Malaysia 1–3 working days
Sabah & Sarawak 3–5 working days
Delivery timelines may vary during peak seasons or due to circumstances beyond our control.
Order Tracking
Once your order has been dispatched, a tracking number will be provided for your convenience. Parcels can be tracked directly via J&T Express.
Returns & Exchanges
Each ANASAA piece undergoes careful inspection before dispatch. Should you require assistance, our team is here to support you.
Eligible Returns / Exchanges
Requests must be submitted within 7 days of receiving your order and apply only if:
1. The item is defective
2. The item arrives damaged
3. An incorrect item or size was sent
Return Conditions
Items must be unworn, unwashed, and unused
All original tags, packaging, and proof of purchase must be included
Items that do not meet these conditions will not be accepted
Non-Returnable Situations
- Change of mind
- Incorrect size selection by customer
- Sale or promotional items (unless defective)
- Damage caused by improper use or care
Return Shipping
If the return is due to an ANASAA error, return shipping will be fully covered by ANASAA
For all other approved returns, customers are responsible for return shipping costs
Refunds
Approved refunds will be processed within 7–10 working days
Refunds will be issued via the original payment method
Shipping fees are non-refundable
How to Request a Return
Please contact us through our website Contact Us page:
Your order number
Clear photos or videos showing the issue
A brief description of the concern